PRIVACY POLICY
Last Updated: 6 October 2026
Fragrance Musk respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how it may be shared, and the choices available to you when you use our website or purchase products from us.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Account Information
- name;
- email address;
- telephone number;
- account credentials and authentication-related information.
Order Information
- products purchased;
- order number;
- billing and delivery information;
- order history;
- delivery status;
- payment status.
Contact Information
When you contact us, we may receive information you voluntarily provide, including your name, telephone number, email address, and the contents of your message.
Technical Information
When you access our website, certain technical information may be collected automatically, such as browser type, device information, IP address, pages visited, and information relating to website usage.
2. Payment Information
Payments may be processed through third-party payment providers.
Where payments are processed by a third-party payment provider, sensitive payment credentials such as full card details may be handled directly by that provider rather than stored by Fragrance Musk.
We do not request your ATM PIN, card PIN, or banking password through our website.
3. How We Use Your Information
We may use personal information to:
- process and fulfil orders;
- process payments;
- arrange deliveries;
- provide customer support;
- manage customer accounts;
- communicate with you about orders;
- prevent fraud and unauthorized activity;
- maintain and improve our website;
- maintain website security;
- comply with applicable legal obligations;
- resolve disputes and enforce our terms.
4. Communications
We may contact you where necessary regarding:
- orders;
- payments;
- delivery;
- account activity;
- customer support;
- important changes to our services or policies.
Where required, promotional communications will be handled in accordance with applicable requirements.
5. Sharing Information
We may share relevant information with trusted service providers where necessary to operate the business.
These may include:
- payment processors;
- delivery and logistics providers;
- website hosting and technology providers;
- security and fraud-prevention providers;
- professional advisers;
- government authorities or law enforcement where legally required.
We do not sell your personal information as a business practice.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable requirements.
8. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion where applicable;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- raise a concern about how your information is handled.
Some requests may be subject to legal or operational limitations.
9. Cookies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, improve performance, and support certain features.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
See our Cookie Policy for additional information.
10. Children's Privacy
Our website is intended for general customers and is not directed specifically at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of websites that we do not operate.
You should review the privacy policies of those third parties before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
13. Contact Us
For privacy-related questions or requests, contact:
Fragrance Musk The Plaza, 12 Agip Road, opposite Banana 4 Kids, Port Harcourt 500001, Rivers, Nigeria
Phone: +234 812 653 6493